Good Customer Service what happened? "We care, we want your business?"

I don't know about you, but I want to know what happened to GOOD customer service with any company out there. Over the last many years I continue to find customer service reps and their managers who just do not want to keep my business. Now hear me out...... I do not think that the representatives that I am talking to are the ones who do not care. I always feel it comes from the company itself, the company's CEO, president etc. who do not seem to care if they retain the customer. I feel they think another one is around the corner, so who cares if this person is not satisfied with a transaction or the problem resolution the company was willing to give.

I have dealt with several companies over the last couple of years who really did not care if I was happy with the outcome of our business transaction when I had a consumer complaint. The number one worst company is Verizon wireless. I have heard this from others as well. They have horrible phones with constant problems (I have 3 phones in my family with this company) and no one customer service person on the phone or in the store as well as the manager on duty at the time you have a problem will tell you the same policy twice. Verizon the company does not allow the customer service person to be as helpful as needed when a problem comes up with either the phone, or billing. You have to move on to a manager and at that point you better have all your notes together and all persons you have previously spoken with up to that point. Be willing to spend lots of time on the phone, in the store or probably both. Dish network is another company that has a hard time keeping their billing correct, and getting it corrected can take months after month and before a time suck nightmare for the consumer.

What happened to a company wanting to earn and keep my business? I want to give my “hard earned” money to companies that value me as a customer, who wants me to be happy and keep coming back to them. Luckily in this day and age we do have more choices and if possible (when contracts do not get into your way) you can exercise your right to choose and move from company to company if needed.

One company that I have to give a standing ovation to is Discover card; they are wonderful and helpful if you ever have a problem.

So this year I am going to report the problems that I have with any company and how it was resolved. Let’s see in a year how many companies are involved and what it takes to make the consumer happy.